Our step by step guide to ordering tells you everything you need to know about ordering the right sized uniform for your child.

Make sure you have the following items to hand:
- Your child
- A measuring tape
- Paper and pen
- Current school uniform list
- Quick order form
- Debit or credit card (not American Express or Electron)

Measuring your child
Tempted as you might be to skip this step, this is the most important stage. Believe it or not, there is no such thing as a standard garment for a given age group; every manufacturer has its own template. In order to ensure our prices remain sensible we work with a wide range of suppliers, all of whom work to different sizes. The reason we ask you to measure the height, waist, chest and inside leg of your child is to ensure that you get a size that fits, rather than to be awkward or waste your time. In fact, it will probably save you time in the long run as you’ll receive the right size first time.

In a recent survey of our parents, a number told us they had never measured before and were unsure of how to measure successfully. If the same applies to you, please see our "How to measure" section for helpful instructions and tips.

Decide on fit
Some parents want a perfect fit with little room for growth, others want items to last as long as possible and are prepared to turn up hems and sleeves themselves to make this happen. If you order the size relevant to your child’s body measurements then you will get a good fit. If you would like room for growth then we would advise you to call during customer service hours (9am - 5pm) so our team can give you advice on which size to choose. They know which manufacturers come up big and which small in size so will make sure your child doesn’t end up with shorts down to his or her ankles, for example.

Know what you need to order
School uniform lists are often quite daunting and it can be difficult to ascertain exactly which items are required for which age group. Our quick order form is designed to simplify this and lists the uniform requirements by academic year. It also lists the product codes for each item which you need if you are booking online or outside working hours on the phone.

Place your order
For your convenience, we offer a choice of 4 methods. We recommend that parents who are new to us call between 9am and 5pm Monday - Friday to take advantage of the expert advice available from our customer services team.

When you order by telephone you will be advised of stock availability. If any items are temporarily out of stock you will be advised of an expected delivery date. We make every effort to carry enough stock to meet all orders, however, some styles will sell out faster than others. In the unlikely event of this happening our telephone team will always try to suggest some suitable alternatives. While you may provide your card payment details at the time of order WE DO NOT CHARGE your card until goods are despatched.

We accept most major credit and debit cards, cheque and postal orders. Please note we do not charge credit cards until the items have been sent to you.

UK Orders
UK deliveries are sent by second class Royal Mail packet post and, subject to stock availability, should reach you within 4 working days. In order to avoid disappointment please allow 10 days. For orders in excess of £80 this service is FREE. If items are out of stock we will advise you of anticipated delivery dates by post.

First class & next day delivery
Our COURIER service: During the busy back to school period we try to achieve same day despatch with out of hours delivery by our courier between 6.00pm and 10.00pm at night. You will be contacted by our despatch team during the afternoon to confirm someone will be able to sign for delivery. This service is FREE on orders over £150 (June to Sept) and is subject to location of delivery. You will be fully advised at time of ordering.

Our CARRIER service: This is a next day service and can be a timed delivery on request. This service is FREE on orders over £150 (June to Sept).

If your order is less than £150 and you would like a speedier delivery service, this is available on request. Prices are subject to standard post office tariffs and the weight of your parcel. We will acknowledge your order but will not wait for your acceptance of the postage charge. Please note if you have asked for this service we will automatically charge you accordingly. A guide to charges is as follows:

First Class Royal Mail £6.50 (no signature on delivery, not guaranteed)
Next Day delivery £8.50 (Signature required)
Same day courier £15.00 (Out of hours service, signature required, subject to location)

International Orders
All overseas orders are delivered by International Recorded post and are usually sent out within 24 hours of the order reaching us. Postage is charged according to the weight of the parcel, you will be notified of the cost on your receipt. If items are out of stock you will be advised by post.

To return any goods simply use the Free Returns label. Let us know what you would like us to do on your receipt or simply write us a letter with your full name, address and telephone numbers so that we can trace your original order.

Note: Please make sure that you obtain proof of postage from your local post office. In the unusual event of a package being lost in the post it will help us to try and trace it and deal with your requirements.

If you are not 100% satisfied with your purchase (for whatever reason), please return it to us with the original packaging in the condition it was received, within 14 days, and we will exchange it or refund your money - no quibbles. Please note: we do not refund postage charges unless the reason for return was an error on our part.

All of our clothes come with detailed washing instructions on the label inside the garment. We recommend that you check the instructions prior to the first wash. This will help to maintain the colour, shape and size of the clothes.

We cannot recommend that the clothes are tumble dried, while the majority may survive this method of drying, it can cause excessive shrinkage and the colours to fade.

We recommend that some specialist garments like Blazers and Duffle coats with high wool content are dry cleaned. If ever you are in doubt about washing instructions please call customer service.

Our telephone lines are open 24 hours a day seven days a week.

Our team of school uniform advisors is available between 9am and 5.00pm Monday to Friday. Our advisers will have the latest most up to date information available to them. Please call +44 208 752 1166

We strive to supply good quality garments that represent value for money. We know that we are not always perfect and really value all feedback good and bad. If you wish to discuss any aspect of our service please call the customer care line.
Please refer to our CODE OF CONDUCT first.
Telephone calls may be recorded for training purposes.