About Us Customer Service We strive to supply good quality garments that represent value for money. We know that we are not always perfect and really value all feedback good and bad. If you wish to discuss any aspect of our service please call our customer service team from 9am-5pm Monday to Friday.
PLEASE REFER TO OUR CODE OF CONDUCT Calls made by telephone may be recorded for training purposes.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Prices are valid to 30th April 2008. VAT at 17.5% where currently applicable is included in the list price. We try to describe and illustrate the colours and styles accurately. Please be aware that the print process is an art, not a science and this means that slight variations may occur.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Cheques must be in UK sterling and be payable to The Childrens Warehouse. Orders that are paid for by cheque will be sent once the cheque has cleared.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling UK deliveries are sent by second class Royal Mail packet post and should reach you within 4 working days. In order to avoid disappointment please allow 7 days. If items are out of stock we will advise you of anticipated delivery dates. We can provide a next day delivery, please ask our telephone team for details.
Orders from around the world All overseas orders are delivered by International Recorded post and are usually sent out within 24 hours of the order reaching us. Postage is charged according to the weight of the parcel, you will be notified of the cost on your receipt. If items are out of stock you will be advised by post.
Back Orders When you order by telephone you will be advised of stock availability. If any items are temporarily out of stock you will be advised of an expected delivery date. We make every effort to carry enough stock to meet all orders, however, some styles will sell out faster than others. In the unlikely event of this happening our telephone team will always try to suggest some suitable alternatives.
Tax Charges At the time of publication children's clothing sold in the UK is zero rated for VAT. If this exemption is lifted and VAT is applied to children's clothing, we reserve the right to increase our prices. Customers will be advised of any changes before we take your order and this will be confirmed by post.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee If you are not 100% satisfied with your purchase, please return it to us with the original packaging in the condition it was received, within 14 days, and we will exchange it or refund your money - no quibbles.
Reaching Us Opening hours: our telephone ORDER lines are open 24 hours a day, 7 days a week. The customer service team are available from 9am-5pm Monday to Friday (not bank holidays). If you need to contact us, please email us using the link on the store page, alternatively, you can: - call on +44 (208) 752 1166 or - fax us on +44 (208) 752 1188 or - write to us at Unit 4, 44 Colville Road, London, W3 8BL
Privacy Policy Perry Uniform do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Perry Uniform total liability claim arising shall not exceed the price of the goods supplied by us to you the customer whether this arises from a breach of duty in contract or in any other way unless due to the foreseeable negligence of the company or its employees. We cannot accept any liability for failure to comply with specific instructions stated in the catalogue or the garment care instructions.
Postage free returns To return any goods simply use the Free Returns label. Let us know what you would like us to do on your receipt or simply write a letter with your full name, address and telephone numbers so that we can trace your original order.
Note: Please make sure that you obtain proof of postage from your local post office. In the unusual event of a package being lost in the post it will help us to try and trace it and deal with your requirements.
