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How do I place an order?
If you know the sizes you want to order then shop via our website (www.perryuniform.co.uk), click on the Find your school section and then your school's logo. If you do not know the sizes you need to order then use the i-size website (either by clicking on the link on our website or directly www.uniformschoolwear.co.uk).
You can also call us on 0113 2389520 monday to Friday 9am -5pm. Out of these hours please email info@perryuniform.co.uk and one of our advisors will be in contact shortly. |
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How do I pay for my items?
If you are ordering online: When you have added all the products to your cart that you wish to purchase click on the Checkout button. Enter your billing address and a delivery address if different and click next. Select how you want your order to be sent, enter any other information and accept the T & Cs. Now click next. Now confirm your details and order and it will take you to a secure webpage where you can enter your payment details |
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What payment methods do you accept?
You can pay for your items using any major credit or debit card during the checkout phase. We accept Visa, Visa Delta, Mastercard, Switch/Maestro, Solo and Electron.
If you do not have a valid credit or debit card you can pay by bank transfer (with prior consent) or send us a cheque or postal order. If you pay by cheque your goods will not be sent until funds have cleared in our account which can take anywhere from 5 - 10 working days.
Please make cheques payable to Uniform Schoolwear. |
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Can I alter my order?
Yes, you can alter your order after it has been placed providing it hasn't already been sent to you. Call our Customer Services team on 0113 2389520 and they will be happy to help. |
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What happens if my items are out of stock?
When you order by telephone with our customer service team you will be advised of stock availability. If any items are temporarily out of stock you will be advised of an expected delivery date. We make every effort to carry enough stock to meet all orders, however, some styles will sell out faster than others. In the unlikely event of this happening our telephone team will always try to suggest some suitable alternatives. While you may provide your card payment details at the time of order WE DO NOT CHARGE your card until goods are despatched.. |
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Where is my order?
Once your order has been despatched, delivery can depend on the service you selected.
Free Standard delivery - approximately 2-4 days however please allow up to 10 days for delivery
1st Class option - approx 1-2 working days however this can take up to 6 days to arrive.
Next Day option - following business day by 6pm or close of business or 7pm if a residential address.
Next Day by 12pm option - following business day by 12pm (midday)
Saturday option - Saturday by 6pm |
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What if my items don't arrive?
If your parcel hasn't arrived within the timescales specified in the "where is my order" section please phone our Customer Services team on 0113 2389520 or email us on info@perryuniform.co.uk.
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What do I do if my order is wrong when it arrives?
Firstly, identify what is wrong. Is that we have sent the wrong item/s or are they the not the size to fit your child?
If we have sent the wrong items, you can call us to discuss and we will rectify the problem. You can return the incorrect items to us using the returns form on the back of your receipt.
If you would like to change the sizes of the items ordered, please follow the instructions and complete the returns form on the back of your receipt. For assistance with completing the form, please visit our 'After your order has been placed' page.
If you have received an order that is not yours call our customer services team on 0113 2389520. |
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How do I send items back for exchange?
On the back of your receipt is a returns form. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page. |
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How do I send items back for refund?
On the back of your receipt is a returns form. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page. |
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How do I send items back if they are faulty?
Before contacting us regarding a fault please see our 'Code of Conduct' page and garment care page.
Before retuning a faulty item, call us to report the fault. We will ask questions to understand the background of the issue. We may ask you to conduct your own investigations as to what has happened.
You can return the item to us using the returns from on the back of your receipt. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page. |
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What can I do if I have lost my receipt?
If you want to return an item and you no longer have your receipt, simply write us a letter with your full name, address and telephone numbers so that we can trace your original order. Don't forget to include the details of what you are returning and whether you would like a refund or exchange.
If you need another copy of your receipt for any other reason, please contact customer service either by telephone 0113 2389520 or email info@perryuniform.co.uk. |
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When are you open?
Our Customer service team are available Monday to Friday 9am to 5pm excluding bank holidays. Outside of these hours please email info@perryuniform.co.uk |
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What if I want to order a special/club blazer?
Look at the different styles and styling details to give you a rough idea of the blazer you require and then fill in the blazer Enquiry Form located under the club blazer section. A member of our sales team will be in touch to follow up your enquiry. |
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What do I do if I have a complaint?
First, please read our 'Code of Conduct'. To contact us, click on the Contact Us page and fill in the form. The email will be sent to our Customer Service team who will take the appropriate action. |
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