FAQ's

Having problems logging into the Perry Website?

Logging into www.perryuniform.co.uk

If you are experiencing problems logging in check the following:

You are entering the email address all in lowercase
You are using the email that you registered with
You are entering your password exactly as registered as this is case sensitive
If you are using an Apple device (Ipad, Iphone etc) check that it isn't capitalising the first letter. It is known that these devices use sentence case by default which means that it makes the first letter a capital.

Resetting your password

If you have reset your password then you should receive an email asking you to confirm the reset. You need to click on the link in the email you receive or your new password wont activate
If you don't receive an email check your junk/spam folder as it may have been removed due to the security settings on your computer.
You must click the link in the email on the same computer that you used to request the password reset.
While you should receive your email within a couple of minutes it can take up to an hour to receive.

Creating an account on the Perry Website?

Creating an account on www.perryuniform.co.uk

Only If you haven't registered and created an account previously

Add the items you wish to purchase to your basket.
Select to proceed to checkout
Under the heading New Customers enter a password
Under the heading Customer details fill in all the relevant information
Follow the prompts to complete the order

Your New account will then be created automatically
Your login details will be your email address and the password you entered.
New accounts can take up to one hour to activate so please wait before placing your next order.

How do I place an order?

If you know the sizes you want to order then shop via our website (www.perryuniform.co.uk), click on the Find your school section and then your school's logo. If you do not know the sizes you need to order then use the i-size website (either by clicking on the link on our website or directly www.uniformschoolwear.co.uk).

You can also call us on 0113 2389520 monday to Friday 9am -5pm. Out of these hours please email info@perryuniform.co.uk and one of our advisors will be in contact shortly.

How do I pay for my items?

If you are ordering online: When you have added all the products to your cart that you wish to purchase click on the Checkout button. Enter your billing address and a delivery address if different and click next. Select how you want your order to be sent, enter any other information and accept the T & Cs. Now click next. Now confirm your details and order and it will take you to a secure webpage where you can enter your payment details

What payment methods do you accept?

You can pay for your items using any major credit or debit card during the checkout phase. We accept Visa, Visa Delta, Mastercard & Mastercard Debit.

If you do not have a valid credit or debit card you can pay by bank transfer (with prior consent) or send us a cheque or postal order. If you pay by cheque your goods will not be sent until funds have cleared in our account which can take anywhere from 5 - 10 working days.

Please make cheques payable to Uniform Schoolwear.

Can I alter my order?

Yes, you can alter your order after it has been placed providing it hasn't already been sent to you. Call our Customer Services team on 0113 2389520 and they will be happy to help.

What happens if my items are out of stock?

When you order by telephone with our customer service team you will be advised of stock availability. If any items are temporarily out of stock you will be advised of an expected delivery date. We make every effort to carry enough stock to meet all orders, however, some styles will sell out faster than others. In the unlikely event of this happening our telephone team will always try to suggest some suitable alternatives. While you may provide your card payment details at the time of order WE DO NOT CHARGE your card until goods are despatched..

Where is my order?

Once your order has been despatched, delivery can depend on the service you selected.

Free Standard delivery
Approximately 2-3 working days however please allow up to 5 working days for delivery which will be via Royal Mail 2nd class packet post.

1st Class option
Royal Mail 1st class packet post aims to deliver the next day including Saturday but can take up to 3 working days.

Next Day option
For orders placed by midday, delivery will be the next business day following despatch. This is a signed for service with Parcelforce. You will receive a tracking reference when your order is despatched

Next Day by 12pm or Saturday
During the peak period August 26th to September 5th we can arrange these services through our customer service centre who can advise the practicalities subject to stock availability and time to despatch..

What if my items don't arrive?

If your parcel hasn't arrived within the timescales specified in the "where is my order" section please phone our Customer Services team on 0113 2389520 or email us on info@perryuniform.co.uk.

What do I do if my order is wrong when it arrives?

Firstly, identify what is wrong. Is that we have sent the wrong item/s or are they the not the size to fit your child?

If we have sent the wrong items, you can call us to discuss and we will rectify the problem. You can return the incorrect items to us using the returns form on the back of your receipt.

If you would like to change the sizes of the items ordered, please follow the instructions and complete the returns form on the back of your receipt. For assistance with completing the form, please visit our 'After your order has been placed' page.

If you have received an order that is not yours call our customer services team on 0113 2389520.

How do I send items back for exchange?

On the back of your receipt is a returns form. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page.

How do I send items back for refund?

On the back of your receipt is a returns form. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page.

How do I send items back if they are faulty?

Before contacting us regarding a fault please see our 'Code of Conduct' page and garment care page.

Before retuning a faulty item, contact us to report the fault, email info@perryuniform.co.uk.
To be able to look in to the issue we may need to ask for background information or request that you conduct your own investigations as to what has happened.

You can return the item to us using the returns from on the back of your receipt. Follow the instructions listed, complete the form and return the goods using the free returns label on the front of the receipt. For assistance with completing the form, please visit out 'After your order has been placed' page.

What can I do if I have lost my receipt?

If you want to return an item and you no longer have your receipt, simply write us a letter with your full name, address and telephone numbers so that we can trace your original order. Don't forget to include the details of what you are returning and whether you would like a refund or exchange.

If you need another copy of your receipt for any other reason, please contact customer service either by telephone 0113 2389520 or email info@perryuniform.co.uk.

When are you open?

Our Customer service team are available Monday to Friday 9am to 5pm excluding bank holidays. Outside of these hours please email info@perryuniform.co.uk

What if I want to order a special/club blazer?

Look at the different styles and styling details to give you a rough idea of the blazer you require and then fill in the blazer Enquiry Form located under the club blazer section. A member of our sales team will be in touch to follow up your enquiry.

What do I do if I have a complaint?

First, please read our 'Code of Conduct'. To contact us, click on the Contact Us page and fill in the form. The email will be sent to our Customer Service team who will take the appropriate action.

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