How to Order
Step 1 - Getting started
Our step by step guide to ordering tells you everything you need to know about ordering the right sized uniform for your child.
Make sure you have the following items to hand:
- Your child
- A measuring tape
- Paper and pen
- Current school uniform list
- Quick order form
- Debit or credit card (not American Express or Electron)
Step 2 - Measuring your child
Tempted as you might be to skip this step, this is the most Important stage. Believe it or not, there is no such thing as a standard garment for a given age group; every manufacturer has its own template. In order to ensure our prices remain sensible we work with a wide range of suppliers, all of whom work to different sizes. The reason we ask you to measure the height, waist, chest and inside leg of your child is to ensure that you get a size that fits, rather than to be awkward or waste your time. In fact, it will probably save you time in the long run as you’ll receive the right size first time.
In a recent survey of our parents, a number told us they had never measured before and were unsure of how to measure successfully. If the same applies to you, please see our "How to measure" section for helpful instructions and tips.
If you are unsure how to measure your child, check out our "How to measure" Section by Clicking here
Decide on fit
Some parents want a perfect fit with little room for growth, others want items to last as long as possible and are prepared to turn up hems and sleeves themselves to make this happen. If you order the size relevant to your child’s body measurements then you will get a good fit. If you would like room for growth then we would advise you to call during customer service hours (9am - 5pm) so our team can give you advice on which size to choose. They know which manufacturers come up big and which small in size so will make sure your child doesn’t end up with shorts down to his or her ankles, for example.
We endeavour to provide you with as much information as possible to help you order the right uniform for your child. With this in mind we are introducing an "Additional Info" button which will be found on each products page. This popup window will hold sizing charts and other information to help you to make the right decision.
Step 3 - Know what you need to order
School uniform lists are often quite daunting and it can be difficult to ascertain exactly which items are required for which age group. Our website and our Intelligent Sizing service outline which items are required for each year and gender for your school. Please see information below under Place your order.
Place your order
For your convenience, we offer a choice of 4 ways to place your order.
A. Our Website
B. I size
D. Facsimile or Post
We recommend that parents who are new to us call between 9am and 5pm Monday - Friday to take advantage of the expert advice available from our customer services team.
A. Our website services are designed to make this easier. To find your school's uniform, click on Find your school on the left hand navigation pane. Locate your schools' name and click on the logo. From here you can follow the selections to find the appropriate uniform for your child's year and gender. This will allow you to order the items you need if you know the sizes required.
Simply browse and add your products to your basket. Once you have all the items you need you can then go to the checkout to process and pay for your order in a few simple steps.
B. If you do not know the sizes required, you can use our Intelligent sizing, or I-size service. This can be located by clicking on Intelligent sizing in the left hand navigation pane. Click on the I size logo to access this service. This service is useful If you are ordering a full uniform and/or you are unsure of the size to order. It enables you to set up a profile for your child which will include ACTUAL body measurements. According to the school your child is attending, their gender and their school year our system will present you with the list of all the uniform items required together with a recommended quantity (which you can change). Simply press the confirm button and leave the sizing to us.
Please note this is a secure password protected facility and your child will need to be registered at a school we support to take advantage of this service.
C. Our lines are open for ordering Monday to Friday 9am - 5pm, (excluding bank holidays) when our experienced team of school uniform advisers will be able to help you. Outside of this time please email us at firstname.lastname@example.org.
D. Facsimile and Post
You can download a quick order form from our Intelligent sizing website, or alternatively, we can email, post or fax one to you.
Stock levels can fluctuate through the year. Whilst we endeavour to have all items in stock at all times, unforeseen demands can mean that an item is temporarily out of stock, particularly in the busy back to school period at the end of August.
When you order by telephone with our customer service team you will be advised of stock availability. If any items are temporarily out of stock you will be advised of an expected delivery date. We make every effort to carry enough stock to meet all orders, however, some styles will sell out faster than others. In the unlikely event of this happening our telephone team will always try to suggest some suitable alternatives. While you may provide your card payment details at the time of order WE DO NOT CHARGE your card until goods are despatched.
We are currently unable to advise on stock availability on our website. Your order will be placed and processed. If an item is not available we will contact to you to advise when it is due into stock. While you may provide your card payment details for authorisation at the time of order WE DO NOT CHARGE your card until goods are despatched.
We accept most major credit and debit cards including Mastercard, Meastro/Switch, Visa, Visa Delta, Electron and Solo as well as cheque and postal orders. Please note we do not charge credit cards until the items have been sent to you. If you pay by cheque your goods will not be sent until funds have cleared in our account which can take anywhere from 5 - 10 working days.
With prior consent you may also pay by bank transfer
Account No: 31434160
Sort Code: 40-01-01
During the busy back to school period we try to achieve next day despatch though this is subject to stock availability. Stock levels fluctuate significantly between the last week of August and the first week of September - to be safe plan ahead.
For full details of our delivery options please visit our courier delivery page. More Info