Garment Care

To help you care for your garment we have listed the issues most commonly cited by customers together with an explanation as to how these issues arise. More often than not these issues are caused by incorrect care of the garment rather than any kind of manufacturing fault.

Pilling is a natural process that will inevitably happen to even the most luxurious fabrics like cashmere wool and is not necessarily an indicator of poor quality, nor a reason to discard or return a garment. This can happen on areas that have been rubbed consistently by a school bag or area where Velcro is used.

You can remove pills, lint or fuzz from clothes by using a fabric comb or battery-operated pill/lint remover.

Both of these methods help carefully cut or scrape away the fabric pills. This is also how to get fuzz and pills off sweaters which can show up on this loose fabric even after the most careful washing.

Letting your clothes air dry is one of the best ways to prevent them from shrinking.

However, if air drying isn't an option, use the lowest heat settings on the dryer.

Try to remove your clothes while they're still slightly damp then air dry them to finish. Excessive heat is damaging to fabrics.

1. Sort laundry by whites, colors and darks.
2. Wash colors and darks, on a gentle or delicate cycle.
3. Avoid using too much detergent.
4. Use detergent designed for dark clothes.

Iron on the inside.

You should iron most fabrics on the reverse side of the garment, to reduce the risk of shiny marks appearing (which happens when the heat of the iron flattens or melts the clothing fibres). This is especially important when ironing dark colours, as well as Polyester mixes.

Always aim to treat stains on clothing pieces immediately; the sooner, the better. Natural materials such as cotton, linen, and wool generally tend to be very absorbent, which means that the longer you wait before treating a stain, the harder it will be to get rid of it.

Unfortunately, there’s no universal treatment for stains, so make sure to always read up on the best way to treat your particular stain and garment. However, there are a few things to keep in mind for both fresh and set stains:

• Choose the right water temperature Hot or warm water is not always the best solution, as it can actually set some stains, making them even harder to eliminate. Hot or warm water is recommended for fatty stains only. Stains from coffee, blood, chocolate, ketchup, grass, fruit, berries, and red wine should be rinsed with cold water instead.
• Use gentle detergents. If water alone does not work, add some eco-friendly laundry detergent, but remember that some garments such as those made from wool and TENCEL™ should not be rubbed or scrubbed, but instead, gently dabbed using a clean cloth.
• Avoid using harsh stain removers or bleach, as these can damage the fabric surface of your garments. If treating your stains with water and detergent is not enough, try to repeat the process a few times. If a stain is severe or you are afraid of ruining the garment, it’s a good idea to err on the side of caution.

The number in the wash tub shows most effective wash temperature in degrees C

A wash tub without a bar indicates that normal (maximum) washing conditions may be used at the appropriate temperature

A single bar beneath the wash tub indicates reduced (medium) washing conditions

A washtub with a double bars (two bars) indicates a very mild washing process and spin. The number in the tub is the maximum temperature, for example 40°c.

Do not machine wash. Hand wash only

Do not wash

Can be tumble dried

Tumble dry on LOW heat

Tumble dry on HIGH heat

DO NOT tumble dry

Dry clean in all solvents

Dry clean in white spirit or Solvent 113

Dry clean in perchloroethylene, white spirit or Solvent 113 or Solvent 114

DO NOT dry clean

May be treated with chlorine bleach

DO NOT use chlorine bleach

Iron at maximum temperature of 110°C

Iron at maximum temperature of 150°C

Iron at maximum temperature of 200°C

Do not iron