Returning for an Exchange
To send your items back for a refund you are required to fill in the back of your receipt which would have been enclosed in your parcel. Use the diagram and and steps below.
Fill in the information for items you are sending back to Perry Uniform.
Step 1. List all the items you want to return entering each different product code and size on a different line. (You will find the product code, size and colour on the front of your receipt under the column labelled "Product code", "Colour" and "Size"
Step 2. Enter the Quantity of each item you are returning.
Step 3. Enter the value of the items you are returning. (Price of item x Quantity)
Step 4. Tick the box to the left of the word "Exchange" for each item you have listed.
Step 5. Enter a return code for each item you are returning that explains why you are returning the item. The codes can be found under the section "Return Codes" (This is the box labelled Returns Codes under steps 1-5 in the diagram)
* Note: If you select the Return Code 11, 12 or 13 please fill in the Explanation/Comments box to outline the following.
- A description of the Issue/Fault with the Garment
- The location of the Issue/Fault on the garment
- Any other comments you may have
Fill in the information for items you want to recieve.
Step 6. List all the items you require entering each different product code and size on a different line.
Step 7. Enter the Quantity of each item you require.
Step 8. Enter the value of the items you require. (Price of item x Quantity)
Step 9. If you wish your parcel to be sent to a different delivery address then please fill in your new address here. *Note this will be used for this return only. If you want this to be your permanent delivery address please contact our customer services team.
Step 10. Add up the total value of items you are sending back in Step 3. Add up the total value of items you require in step 8 and take away one from the other.
If the value of items you require is less than the value of items you are sending back we will give you a refund.
If the value of the items you require are more expensive than the items you are sending back then we will need to take payment for this difference. Please fill your card details on the form and make sure you sign to authorise the charge.
Step 11. Package up your items and attach the label to the front of your parcel which can be found on the front of the receipt making sure there are no other address labels showing.
Take the parcel to a post office and don't forget to ask for a free proof of posting. Keep the proof of posting until you have received your new order or a confirmation letter. If you don't hear anything within 14 days from the date you posted please contact our customer services team.